The 'markers not detected' message appears on screen when the 4 markers printed on the page are not positioned correctly in the targets on screen.
If you're having trouble scanning a page, take a look at our tips below:
The page you want to scan should be absolutely flat, with the four markers clearly visible. Lighting conditions should be sufficiently bright.
Hold your smartphone over the page and align the 4 markers on the page with the 4 target areas on the screen. When the markers are aligned with the targets your smartphone camera will focus on the page. This stage can take from 1-2 to 7-8 seconds depending on the quality and the age of your smartphone camera and the components inside your phone that control it. Once your phone camera has focused on the page SCRIBZEE® will automatically trigger the scan.
If you move or if you have not positioned the four markers within the target areas, SCRIBZEE® will automatically continue trying to take another shot.
If you require assistance please contact the SCRIBZEE® support team.